Personalized, Customized, and Altered products( orders ) are NON REFUNDABLE and NON RETURNABLE. If the product is in PERFECT CONDITION and is neither Personalized, Customized, or Altered, You will have 14 days from the time you receive the order to return your purchase from HTTP://WWW.LETANNE.COM. For all inquiries about returns, Please email us at CONTACT@LETANNE.COM